While setting up the Samsung TV, if it gets stuck on step 3, then it is either a technical glitch or a connection error. The most basic fix is to power cycle the TV, and for that, even if the TV is stuck on the setup screen, you have to turn off the TV. Plug out the cables from the power source and leave it idle for at least 10 minutes. Now, plug the cables into the power source and turn on the TV. Go through the setup process again, and now you can proceed to step 4, where you have to select the voice assistant.
However, if the problem still lingers, then you need to get a clear idea about the setup process. Then follow the troubleshooting steps that can help you overcome the Samsung TV setup stuck on Step 3.
What are the Samsung TV setup steps?
The Samsung TV can be set up in 4 exact steps, and the steps are as follows:
- In Step 1, you have to set up the internet connection. You have to connect the smart TV with a stable Wi-Fi or ethernet cable.
- In step 2, you have to agree to the terms and conditions set by the Smart Hub, and it may also require you to update the system software. Next, you have to sign into your Samsung account and get your TV registered. You will get to choose the backup options. Select the most convenient one, and you can also reset the TV to factory settings.
- In step 3, you will get the security info. Go through it, confirm the step and click on “Proceed”.
- In step 4, you will be asked to select your voice assistant, and the setup process will be complete.
Usually, Samsung TV users report that when they reach step 3, the Samsung TV freezes, and a blue screen appears, even if they press the Previous or Skip button on the screen. The Samsung TV setup gets stuck on Step 3, and the process comes to a halt.
5 Ways to Fix Samsung TV Setup stuck on Step 3
If you find that the TV remote is still workable, then you can use it to carry out the troubleshooting methods that we are about to discuss.
Fix 1: Cool boot the TV
Using the Samsung TV remote control, you have to press and hold on to the Power button for at least 10 seconds. The TV will turn off automatically and reboot again. Keep holding the button till the TV restart, and you are able to see the logo on the screen. Now, release the button and try to proceed beyond step 3. When you proceed to step 3, try to skip this step and go forward to step 4 to eliminate any further technical glitches.
Fix 2: Reprogram the TV remote
If the TV does not reboot, then you need to reprogram the Samsung TV remote. The main reason is that the remote might have become unresponsive or unpaired during the setup process. Thus, reprogramming the TV remote will help to pair the remote again with the TV, and then it would be easier for you to troubleshoot the problem.
To reprogram or reset the Samsung TV remote, follow these steps:
- Take the TV remote close to the TV remote sensor and press and hold down the Back button and the Play or Pause button both at the same time.
- Keep holding the buttons for 30 seconds until you see the red light on the remote blinking rapidly.
- Now, release the button and check whether a message appears on the screen notifying you that your remote is not connected to the TV.
- Click on troubleshoot and follow the on-screen prompts and proceed accordingly.
- Now, you can easily proceed through the setup process, and the TV won’t be stuck at step 3.
Fix 3: Check the HDMI cables
If the HDMI cables are damaged or not seated properly, then you can experience technical glitches while setting up the Samsung TV. In that case, you need to turn off the TV, unplug the cables from a power outlet, unplug the HDMI cable, and check the cable for any damage or cut.
If you find the HDMI cable is not in a workable condition, then you need to replace it with a certified and premium version. After getting the new HDMI cable, you need to check whether it is seated properly in the HDMI port, and this would apparently fix the screen stuck in Step 3 of the startup screen problem.
Along with the HDMI cables, you must also check the other cables that are attached to the TV to rule out all the possibilities. Now, if any other cables are damaged, you must replace them as well. So that they do not create any hindrance in the connection.
Fix 4: Power cycle the router
If you find that the internet connection is the main culprit, then you must power cycle your router. Also, take a look at the internet speed by using third-party applications. If the internet is not working, then immediately contact the ISP and ask about the network issue in your area.
But, before you contact the ISP, you must power cycle the router, and for that, unplug the cables of the router from the power source and keep it idle for at least 30 seconds. Now, plug the router cables into the power source, turn on the router, and check whether you are still experiencing the same problem.
Are the servers under maintenance?
If you find that the servers are under maintenance and there are notifications from your ISP providers about the internet being down in your area, then you need to wait for some time till the problem gets resolved. Otherwise, you can always contact customer service, explain to them the issue you are facing, and get a diagnosis report on how to fix the problem.
Fix 5: Factory reset the Samsung TV
If nothing else works, then you must factory reset the Samsung TV. Now, to proceed, you have to unplug the cables from the TV and the power source. Now, without using the remote, hold on to the power button on the Samsung TV for at least 60 seconds. Then, release it and wait for another 20 minutes. Next, plug the cables into the TV and press the power button to turn on the TV. Finally, the Samsung TV would boot up normally, and you would find the Samsung startup screen again. Now, skip Step 3 and process to Step 4.
Is factory setting the Samsung TV helpful?
Yes, factory reset has been proven to be the best option when it comes to eliminating technical glitches. However, it is recommended only when all the troubleshooting methods fail. Because it would remove all the saved settings and data. Along with that, this method would also erase personal information, account credentials, network settings, etc. Factory resetting the Samsung TV simply implies that you are taking the TV back to its manufacturing date.
