The Paramount Plus app not working either due to an outdated application version, installation of Adblockers, incompatibility with the browser or device which is being used to access Paramount Plus, insufficient internet connection, or server error.
You might notice that the videos either keep buffering or the screen completely goes black while you are trying to enjoy any program or movie.
To fix the Paramount Plus app not working issue, you must restart the application. This will help to delete corrupted data. So, turn off the streaming device, unplug the cables, and wait for at least 60 seconds. Next, plug in the cables, start the streaming device, and the app will restart as soon as you try to launch it.
If restarting is not enough, then let’s get to know other troubleshooting methods that can help to solve the problem.
7 Quick Hacks to Fix Paramount Plus app not working
Paramount Plus not working or not loading can also occur due to incompatible DNS server configuration, caching issues, or the use of a VPN. Here we will try to resolve every problem through these 7 troubleshooting methods:
Method 1: Power cycle that streaming device
Based on the device that you are using to access the Paramount Plus app, you can fix the app’s black screen, not loading issue, not loading images, and crashing or freezing error. All you have to do is power cycle the streaming device.
If you want to power cycle your Smart TV, then turn off the TV, unplug the cables, and keep it ideal for at least 1 minute. Then, press the power button for at least 60 seconds and next plug in the cable back to the power outlet. Turn on the TV and restart the Paramount Plus app.
You can also try this method for any other streaming device that you are using, be it Android, iPhone, or streaming stick, like Fire Stick, etc.
Method 2: Verify the internet connection
You need to have at least 4 Mbps internet speed to experience quality content on Paramount Plus. So, first, use third-party applications and check the internet speed. If you find it has dropped, then we would recommend contacting the ISP provider.
To get back the assigned Mbps, you can also restart the router. To restore the router, you have to turn off the router, unplug it from the power outlet and wait for at least 30 seconds. Keep it ideal, and then plug the cables back into the power outlet. Wait for the router to restart, and then connect the streaming device. Next, open the Paramount app to check whether it is loading without any issues.
Moreover, it is often recommended to switch to an Ethernet connection instead of Wi-Fi to get stable connectivity. Also, you can go for a dual-band router for a fast connection by switching to the 5 GHz band.
Method 3: Change the DNS server in the networking settings
The Paramount Plus might stop working due to misconfiguration of the DNS server in network settings. To resolve the problem, you need to switch the primary and secondary DNS server to the Google server. You can either use your router or your laptop or Samsung TV, or any other streaming stick to change the DNS server.
To change the DNS server on the router
You have to check whether the router is on, then go to the dashboard through the login URL. You can find the details in the router manual. Now, based on the manufacturers, navigate to the DNS settings on the web interface. When you are able to locate the DNS server settings window, manually change the details. Under DNS server 1, input 22.214.171.124, and under DNS server 2, input 126.96.36.199.
If there are any other DNS servers, leave them blank. Finally, save the settings, restart the device, and check the Paramount Plus app.
To change the DNS server on the laptop
If you are using your laptop, then you need to go to Control Panel > View Network Status and Task > Connected network > Properties > Internet Protocol version 4 (TCP/IPv4). Now, check the box beside “use the following DNS server address” under preferred DNS server input 8.8.8. and under alternative DNS server input 188.8.131.52. Finally, save the changes and restart the device.
To change the DNS server on Samsung TV
If you want to change the server on Samsung TV, then using the remote control, go to Settings > General tab > Network > Network status > IP settings and set the DNS manually. Change it to 184.108.40.206 and save the settings by clicking on OK. Finally, restart the device to allow it to reconnect with the new DNS server.
Method 4: Clear the Paramount Plus cache
It is quite obvious the temporary cache files can build up, but you need to clean them so that they don’t get corrupted or interfere with the functioning of the Paramount Plus app. You need to clear the cache, and based on the device that you are using, the steps might differ.
On Android phone
Go to Settings > App, and a list of installed applications will appear. Look for the Paramount app and select storage > Clear data and clear cache.
On the Samsung TV
Go to settings by using the remote control, click on Support tab > Sell Diagnosis tab > TV device manager. Now, under the memory boost, click on clean now, and under clear running apps against, click on clean now. Now go to the Manage Store and select the Show App list. Find Paramount Plus and click on View details, and finally click on Clear cache.
Method 5: Turn off VPN
If you are using any proxy unit or VPN to access Paramount Plus content, then due to its policies, it might not work, or it might even load real slow. So, you need to turn off the VPN before you start accessing the Paramount Plus app.
Method 6: Turn off Ad blockers
If you are trying to access Paramount Plus through any browser, then it might not work if the Ad blockers are enabled. To turn it off, you need to go to Google Chrome, click on Menu > More > Tools > Extension, and look through the list. If you find any suspicious file, then click on it and hit the Remove button. Now, the not working condition of the app will be resolved.
Method 7: Check the Paramount Plus server report
You can go through the social media pages associated with Paramount Plus and check whether the server is down or if they have posted any updates about the downtime of the app. Look very closely whether the Paramount Plus is out of service globally or in your location. So, you need to wait till it gets fixed to access the Paramount Plus app.
Tips to Fix Paramount Plus not working Error
- You can also try to disable the Firewall restrictions, it might block the Paramount Plus app.
- Check that the Paramount Plus app’s subscription is still active, and if it is not, then you must recharge it immediately.
- You can also change the viewing browser to access Paramount Plus content.
- Always keep the Paramount Plus app updated to eliminate minor software glitches.
- Based on the streaming device you are using, the fixing steps might vary. So, always go through the user manual for quick guidance.
Can you access the Paramount Plus app outside the US?
The developers of the Paramount Plus app have made it available only in selected locations. You can access it in the US and Canada. However, if you are trying to view the content of the app from outside these regions, then you need a VPN connection.
What is the subscription price of the Paramount Plus app?
The Paramount Plus comes at a budget-friendly deal. You can get the Paramount+Essentials for $ 4.99/month and $ 49.99/year. The app has recently paired with Showtime, and you get to access a vast array of content on this app.