If Netflix not working on Samsung TV or it is not loading or showing a black screen, then either there is a problem with the app or the firmware of the Samsung TV might be outdated. There can be many other factors, such as incompatibility in internet connection, outdated cache files, outdated applications, or server issues from Netflix.
The most basic way to fix this problem is to power cycle the Samsung TV – To proceed, turn off your TV and unplug the cables from the power outlets, and then plug in the cables into the power outlet and turn on the TV. Now, check whether the Netflix app is working on your Samsung TV. This process is also known as soft reset, where you don’t lose your settings or configuration. However, the corrupted cache files are surely removed, which might probably be the reason behind Netflix not working on your smart TV.
If you still face this problem, then it sounds like you need a more step-by-step process to fix the issue. Let’s start with the simplest solution and move toward the complex methods to solve the problem.
1. Check the compatibility of your Samsung TV
If you have bought a Samsung TV after 2018 or any of the latest models with Tizen OS, then you can easily access Netflix. However, Samsung TVs that were previously manufactured, do not support Netflix. In this scenario, you need to check out alternative methods that can help you to access this app.
Samsung’s website provides a list of all the applications that are supported by the respective models. So, before you start accessing Netflix on your Samsung TV, you should always verify with this list.
2. Check your internet connection
Netflix can fail to work if you are not connected through a stable internet connection. To reset the connection, you can restart your network router. To proceed – Unplug your router and wait for 60 seconds and then plug them back again. Now, try to connect your Samsung TV to the routers and access Netflix. This method should fix the connection lag issue.
However, if the network issue still remains, then you need to switch to an ethernet cable connection. Check the speed of your internet connection through any third-party application, and switch to a dual-brand router with a 5.0 GHz frequency. Also, check whether the internet cables are damaged or not.
Also, try to update DNS to Google DNS. It is also a potential solution for this error and would also mitigate the unstable internet connection.
How to switch from DNS to Google DNS?
- Use your Samsung remote control and go to Settings and click on it to open the General tab.
- Click on Network, and from the drop-down list, select Network Status and click on IP settings. This should show you the network you are connected to.
- Now, manually set the DNS server as 188.8.131.52.
- Finally, when you are done, click on OK to restart the smart TV, which would help it to establish the new DNS server.
- Now, Netflix would work perfectly without any issues.
3. Remove the cache files of the Netflix app
Cache files build up over time which can lead to a Netflix app crash, and it won’t open on your Samsung smart TV. So, you need to clean them from time to time which would help the Netflix app to load faster.
To continue – You need to use the remote control and click on the Settings button. Or, you can also find the Settings icon on the home screen. So, click on the Support tab, select the Self Diagnosis tab, click on TV Device Manager, and under Memory Boost, click on Clear Now.
Also, click on Clear Running Apps and go to the Show App list under Manage Storage. Check the View Details option under the App and click on Clear Cache. You need to sign into your app again and check whether it opens and works without any interruption.
4. Update the Netflix app
If you haven’t updated the Netflix app for a long time, then it might stop working on your Samsung smart TV, which can also lead to a sudden app crash. To avoid this problem, you have to update and install the most recent version of Netflix.
To proceed, use your Samsung TV and click on the Home button. This will bring you to the Home screen. Now, go to Menu > Apps and look for the Netflix app icon. It will take you to the description page of the Netflix app.
Look for the option Update, click on it, and wait until the latest version is downloaded automatically. You can also turn on Auto Update by clicking on Settings > App > Select All Apps and enable Auto Update.
5. Restart Samsung Smart Hub
When you try to open your Netflix app on Samsung TV, you might see a blue or black screen. This happens due to an error with the Samsung Smart Hub. So, you need to restart the app.
Go to Settings by using the remote control, or you can also click on the Settings icon on the Home screen. Click on the Support tab > Self Diagnosis > Reset Smart Hub. Now, you need to accept the terms and conditions to reset the Smart Hub.
Press the Volume Up, Mute, and Channel Up buttons on the remote, which will lead you to a popup message. There you will see the list of internet services. Select your Country and go to the App library. Look for Netflix and install it to open it. This should fix your problem of binge-watching content on a Samsung smart TV.
How to update Samsung smart TV software?
If you are relying on an outdated Tizen OS, then the apps might start crashing, and you can experience Netflix not working on your smart TV. To update the software version, you have to go to Settings > Support tab > Software Update > Update Now.
Wait for a while till the device updates and install the latest version. You need to restart the TV to save the configuration and watch all the contents of Netflix on your Samsung Smart TV.
Is the Netflix server down?
There are possibilities that the Netflix server can go down, and thus, you are unable to access it on your Samsung Smart TV. To get confirmation, you need to keep an eye on the social media platforms and on the official website of Netflix. You can also reach out to the support team to check whether Netflix is down. In this scenario, you need to wait till the server problem is resolved automatically.
Does Netflix come for free?
No, Netflix is a subscription-based streaming app. So, you need to pay a certain amount to watch all the content. You get 3 plan offers where the Basic starts from $ 9.99 per month, and the Premium is $ 19.99 per month. You can also get the Basics with add version for $ 6.99 per month, and the Standard version is $ 15.49 per month.