CBS All Access App not working due to a range of issues such as network connectivity, outdated software, sudden app crash, corrupted cache, or subscription error. CBS All Access app, formerly known as Columbia Broadcasting System, has been a renowned commercial broadcast television and radio network in the US. In 2014, CBS All Access was launched, under which an over-the-top subscription streaming service was provided to the subscriber.
So, if you face any error with CBS, try rebooting the device. This will help to refresh the operating system and clear the corrupted data that might be causing the app to stop working.
If you are using an Android device to stream CBS All Access, press and hold on the power button and tap Reset. Otherwise, if you are using a Windows device, click on the Windows logo, tap the Power option, and select Reset.
If resetting the device is not enough, we have other potential alternatives for you. Let’s check 7 ways to fix CBS All Access not working in 2023.
7 DIY Methods to Fix CBS All Access not working
Once you can identify the root cause, you can enjoy your favorite shows without any hurdles. So, here are the easy troubleshooting techniques, which include checking the internet connection, clearing the cache, Force stopping the application, reinstalling the application, and contacting customer support.
Fix 1: Check the internet connection
You need to ensure that the internet connection through which you are connecting the devices is stable and reliable. CBS app requires a strong internet connection so that you can stream the content without any glitches. Also, the speed must be at least 3 Mbps to browse through the app service.
Try to restart the router or connect to a different Wi-Fi connection to solve the problem. To restart the router, you have to unplug the cables from the power outlet, keep the device idle for 30 seconds, and then connect the cables. Alternatively, you can also switch from Wi-Fi connection to ethernet connectivity for a faster internet connection.
You can also update the router’s firmware. Get to the browser and type in the router’s IP address. Next, get to the Firmware or Update section and select the manufacturer’s website. Hit the Download option in case of any latest available updates. Wait for the process to complete and finally restart the router.
Fix 2: Clear CBS All Access app cache data
Often, stored data can become corrupted if not cleared for a long time, which affects the performance of CBS All Access. So, get to the device setting, look for the CBS All Access app, and tap on App details. It will show you the storage data, click on it and select “Clear Cache Data”. Now, restart the application or the device to check whether the problem has been resolved.
Fix 3: Force close the CBS All Access app
If you experience streaming issues, then you might find the CBS app is getting stuck on a black screen or not loading at all. So, you need to force close the app.
Here are the steps that you need to follow:
On iPhone or iPad
On your iPhone, press the home button twice. It will show you all the running applications on the phone. Look for the CBS All Access app, swipe the app review upwards, and then select Force Close. Next, relaunch the CBS app, tap on the app icon present on the home screen, and check whether the issue persists.
on Android phone
Go to Settings, click on App, and look for the applications running in the background. Choose the CBS All Access app and select the option Force Close. Wait for a minute and relaunch the app. Finally, check whether the problem has been resolved.
Fix 4: Reinstall the CBS All Access app
If you find that the CBS All Access app not loading, then you need to reinstall the app. So, at first, you have to uninstall the CBS and then install it again from the device app store. This will also help to get the latest and updated version of CBS All Access app.
Here are the steps that you need to follow:
For iOS device
You have to go to the home screen, press the CBS app icon, hold it for a minute, and select the Remove App option from the list. Finally, confirm your action to uninstall the app. Now, go to the App Store to reinstall the application. Look for the CBS All Access app from the search bar and choose the option “Get”. Finally, wait for the app to get installed and now try to launch and start streaming the content.
For Android device
Go to Settings and select the Apps option to look for the CBS All Access app. Now, choose the option Uninstall, wait for a minute, and go to the Google Play Store using the search bar. Look for the CBS app and select the Install Again. Wait for the installation to complete, open the CBS app, and check whether you have fixed the issue.
Fix 5: Check for CBS All Access App Outage
Often, due to app outages, you might not be able to load the CBS All Access app. Thus, the app might stop working completely. In this scenario, you need to check the official website for confirmation about the downtime or go through the social media handles. You can also use third-party applications to detect application downtime. You need to wait and keep patience till the maintenance work is over. If nothing works, then you can contact the CBS customer support.
How can you update the CBS All Access app?
To update the CBS All Access app, you need to go to the App Store on the device and search for the CBS All Access app. Check whether any latest updates are available. Click on the Update or Install option to get the latest version. Simply follow the on-screen prompts, and the process will be complete.
Can you watch Live CBS on Paramount Plus?
Yes, you can watch live CBS on Paramount Plus. CBS All Access provides you with services in different categories, and you get to expand the collection through Paramount Picture films. But, in case you are unable to do so, then there might be regional restrictions or temporary app outages. Double-check whether you have signed in with the correct credentials, and also ensure that the subscription is valid.
Can you still access the CBS All Access app?
In March 2021, the CBS All ACess app went through a rebranding and it became Paramount+. Thus, now, you can access a variety of episodes, watch classic TV shows, and scroll through movies as well. The subscription plan is quite affordable and justified based on the content service the app is providing.